Refund Policy

Last updated: 15 November 2026

Our templates are digital files delivered by link right after payment, so they cannot be returned the way a physical item can. This is how refunds work.

When we refund

• You paid but did not receive the link, and we could not deliver it to you after you contacted us.
• The template does not work as described on the product page and we could not fix it for you.
• You were charged more than once for the same order.

When we do not refund

• Change of mind after the link has been delivered.
• The template was bought for software it was not made for. Our templates are built for Google Sheets.
• Problems caused by changes made to the formulas after copying. We will still help you restore a clean copy.

How to ask

Message us within 7 days of your purchase with your payment reference and a short description of the problem, with a screenshot if you can. Contact details are on the contact page. We will reply with a fix or a decision. Approved refunds are sent back through the same payment channel where possible.

This policy does not limit rights you have under Philippine consumer law.